Link Slot Privacy Policy – Personal Data Protection for Malaysian Players

Link Slot collects various types of information to enable us to provide you with a secure, seamless, and high-quality service. Below is a table of the data categories we may collect:

We only collect information that is strictly necessary for the stated purposes. Link Slot does not collect sensitive data such as health information or religious beliefs unless you provide it voluntarily and it is directly relevant to your request (for example, a self-exclusion application on health grounds).

Information you provide during the registration process at Link Slot, including your full name, phone number, and Malaysian payment account details (whether Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX accounts such as Maybank2u and CIMB Clicks) are required to ensure financial transactions are processed securely and accurately.

Data collected by Link Slot is used solely for legitimate and necessary purposes in operating our platform. The primary purposes for which your data is used are as follows:

• Service Provision: Processing account registration, verifying identity, handling deposits and withdrawals via local Malaysian payment methods, and enabling access to games.
• Account Security: To detect and prevent fraudulent activity, unauthorised access, money laundering, and violations of our terms of use.
• Customer Support: Processing complaints, enquiries, and support requests submitted via live chat, email, or Telegram.
• Platform Improvement: Analysing usage patterns to improve interface design, platform performance, and the overall user experience.
• Legal Compliance: To meet compliance obligations under applicable laws and regulations, including anti-money laundering (AML) requirements.
• Service Communications: Sending important notifications relating to your account, security, policy changes, or service interruptions.
• Marketing (with consent): Sending promotional information, bonuses, and special offers from Link Slot to you — only if you have given consent to receive marketing communications.

Link Slot does not sell, rent, or trade your personal information to third parties. However, in certain situations, we may need to share your information with the following parties for legitimate purposes:

• Payment Providers: E-wallet and banking processors (such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks) for the purpose of verifying and processing your financial transactions.
• Game Providers: Companies such as Pragmatic Play, Microgaming, and Playtech may receive limited game session data required to operate their games on the Link Slot.
• Technical Service Providers: Hosting companies, cybersecurity providers, and analytics service providers that help us operate the platform — subject to strict confidentiality agreements.
• Legal Authorities: Malaysian government agencies, regulatory authorities, or law enforcement bodies when required by law or a valid court order.

The security of your personal data is a responsibility that Link Slot takes very seriously. We implement multiple layers of technical and organisational safeguards to keep your data secure:

• Transit Encryption: All communications between your browser or app and our servers are secured with TLS 1.3 and 256-bit SSL protocols.
• Encryption at Rest: Sensitive data such as passwords and financial details are stored in encrypted form using AES-256 algorithms.
• Role-Based Access Control: Only staff with specific authorisation may access users' personal data, and all access is logged for audit purposes.
• 24/7 Monitoring: Our systems are monitored around the clock to detect any intrusion attempts, unusual access, or suspicious activity.
• Two-Factor Authentication (2FA): Link Slot encourages and supports the use of 2FA for all user accounts as an additional layer of security.
• Regular Security Audits: Our platform undergoes regular independent security audits conducted by certified cybersecurity firms.

Link Slot uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.

Below are the types of cookies we use and the controls available to you:

You can manage your cookie preferences through your web browser settings or via the account settings panel on Link Slot you. Please note that disabling certain cookies may affect the functionality or your experience on the platform.

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by Link Slot:

To exercise any of the above rights, please contact the privacy team at Link Slot at privacy@linkslot.ws. We will process your request within 14 business days and provide a written response.

Link Slot retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required under applicable Malaysian law.

• Active Account Data: For as long as your account remains active on Link Slot.
• Financial & Transaction Data: A minimum of 7 years from the date of the transaction, in accordance with Malaysian financial record-keeping requirements and anti-money laundering regulations.
• Security Logs: 12 months from the date the log was created, for security audit and investigation purposes.
• Customer Support Data: 3 years from the date the conversation or case was resolved.
• Marketing Data: Until you withdraw consent or request deletion.

Once the retention period has expired, your data will be securely deleted or fully anonymised so that it can no longer be linked to you. The deletion process follows data erasure methods that meet international security standards.

Platform Link Slot is strictly for individuals aged 18 years and above. We do not knowingly collect or store any personal information from individuals under the age of 18.

If we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who believe their child has registered an account at Link Slot without authorisation are advised to contact us immediately at support@linkslot.ws.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Link Slot handles your personal data, please reach out to us through the following channels:

This Privacy Policy may be updated from time to time. You will be notified of significant changes via your registered email or an in-platform notification. Continued use of the Link Slot after a policy change takes effect will be considered your acceptance of the latest version of this Privacy Policy.